Shipping Policy

1. Processing Time:

• Orders are typically processed and shipped within 1-3 business days Monday - Friday, excluding holidays after payment confirmation.

• Please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

• Orders placed after 2:00 PM MST will generally be processed the next business day.

2. Shipping Methods & Carriers:

• We offer a variety of shipping methods through reputable carriers such as [List Carriers, e.g., USPS, FedEx, UPS].

• The available shipping options and their associated costs will be displayed at checkout based on your order weight, destination, and selected service.

• Shipping times vary depending on the chosen method and your location. Estimated delivery times will be provided at checkout, but these are estimates and not guarantees.

• For certain perishable food items (if offered for shipping), we may utilize expedited shipping methods to ensure freshness upon arrival. These options will be clearly indicated at checkout.

3. Shipping Rates:

• Shipping rates are calculated based on several factors, including:

  • Weight and dimensions of your order.

  • Shipping destination.

  • Selected shipping method.

• You can view the exact shipping cost for your order during the checkout process before completing your purchase.

• We may occasionally offer free shipping promotions for orders meeting certain criteria. Please check our website and promotional materials for current offers.

4. Shipping Destinations:

• Currently, we primarily ship within the contiguous United States.

• We are working towards expanding our shipping capabilities to other regions in the future. Please check our website for updates on shipping destinations.

• We do not currently ship to [PO Boxes, APO/FPO addresses] for certain shipping methods or order types. Please refer to the available options at checkout.

5. Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.

• You can use this tracking number to monitor the progress of your shipment and get estimated delivery updates.

• Please allow up to 24 hours for the tracking information to become active on the carrier's website.

6. Delivery:

• Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.

• Delivery times are estimates provided by the carrier and are not guaranteed by Sur Coffee. Factors such as weather conditions, holidays, and carrier delays can affect delivery times.

• For residential deliveries, the carrier may leave the package at a secure location if no one is available to receive it. Please refer to the carrier's tracking information and policies for specific delivery procedures.

• For high-value orders, a signature may be required upon delivery.

7. Shipping of Coffee & Food Items:

• Coffee: Our freshly roasted coffee beans are typically shipped in airtight packaging to maintain their quality and flavor.

• Food Items (if applicable for shipping): If we offer shippable food items, they will be carefully packaged to ensure freshness and prevent damage during transit. This may include insulated packaging and cooling elements for perishable items. Please note that shipping options for food items may be limited based on your location and the nature of the product.

8. Shipping of Swag Clothing & Accessories:

• Our clothing and accessories are carefully packaged to protect them during shipping.

9. Lost or Damaged Packages:

• In the unlikely event that your package is lost or damaged during transit, please contact our customer support team within [Specify Timeframe, e.g., 7 days] of the expected delivery date.

• Please provide your order number and any relevant photos or documentation of the damage.

• We will work with the shipping carrier to investigate the issue and find a suitable resolution, which may include a replacement or refund, depending on the circumstances.

10. Returns Due to Shipping Issues:

• If your order is returned to us due to an incorrect address, refusal of delivery, or other shipping-related issues, you will be responsible for any additional shipping charges incurred to reship the order.

11. Contact Us:

• If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team through our website's "Contact Us" page.

 

By placing an order with Sur Coffee, you agree to the terms outlined in this Shipping Policy. We appreciate your understanding and support of our cruelty-free mission!

 

Last Updated: 5/2025