Privacy Policy

This Privacy Policy describes how Sur Coffee ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website www.surcoffeedistribution.com (the "Site") or use our services, including purchasing coffee, food, and swag clothing and accessories (the "Services").

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We are committed to protecting your privacy and ensuring the security of your personal information. By using our Site and Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information from you, depending on how you interact with our Site and Services:

• Information You Provide Directly:

  • Account Information: When you create an account, you may provide your name, email address, password, phone number, and shipping/billing addresses.

  • Order Information: When you place an order, we collect details about the products you purchase, your shipping and billing information, and payment details (processed by third-party payment processors).

  • Communication Information: When you contact us via email, phone, or through our customer service channels, we may collect your name, email address, phone number, and the content of your communication.

  • Marketing Preferences: You may provide us with your preferences for receiving marketing communications.

  • User-Generated Content: If you post reviews or other content on our Site, this information will be publicly visible.

• Information We Collect Automatically:

  • Device Information: We may collect information about your device, including your IP address, browser type, operating system, device identifiers, and mobile network information.

  • Usage Information: We may collect information about how you use our Site, including the pages you visit, the links you click, the products you view, the time and duration of your visit, and other usage data.

  • Cookies and Similar Technologies: We use cookies, pixel tags, and other similar technologies to collect information about your browsing activities and preferences. Cookies are small data files stored on your device that help us improve our Site and personalize your experience. You can manage your cookie preferences through your browser settings.

• Information We Collect from Other Sources:

  • We may receive information about you from third-party service providers, such as payment processors, shipping carriers, and marketing partners.

  • If you connect your social media accounts to our Site, we may collect information from those accounts in accordance with your privacy settings on those platforms.

2. How We Use Your Information

We use your personal information for various purposes, including:

• Providing and Improving Our Services:

  • Processing and fulfilling your orders.

  • Managing your account.

  • Providing customer support.

  • Personalizing your experience on our Site.

  • Analyzing and improving our Site, Services, and product offerings.

  • Troubleshooting technical issues.

• Communicating with You:

  • Sending you order confirmations, shipping updates, and other transactional emails.

  • Responding to your inquiries and requests.

  • Sending you marketing communications (if you have opted in), such as newsletters, promotions, and new product announcements. You can opt out of these communications at any time.

• Security and Fraud Prevention:

  • Protecting our Site and Services from fraud, security breaches, and other harmful activities.

  • Verifying your identity.

• Legal Compliance:

  • Complying with applicable laws, regulations, and legal processes.

  • Enforcing our Terms of Service.

• Other Purposes:

  • For any other purpose disclosed to you at the time we collect your information or with your consent.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, website hosting providers, email marketing services, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity. We will provide notice if your personal information becomes subject to a different privacy policy as a result of such a transaction.

• Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• With Your Consent: We may share your information with third parties with your explicit consent.

• Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not directly identify you with third parties for various purposes, including analytics and marketing.

4. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You may have the right to access and update the personal information we hold about you. You can typically review and edit your account information through your account settings on our Site.

• Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails or by contacting us directly.

• Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our Site.

• Data Deletion: In certain circumstances, you may have the right to request the deletion of your personal information. Please contact us to submit such a request. We may need to retain certain information for legal or legitimate business purposes.

• Do Not Track: Our Site does not currently respond to "Do Not Track" signals from your browser.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Using secure socket layer (SSL) encryption for transmitting sensitive information.

• Implementing firewalls and intrusion detection systems.

• Restricting access to personal information to authorized personnel only.

• Regularly reviewing and updating our security practices.

However, no method of data transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Children's Privacy

Our Site and Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.

7. Links to Other Websites

Our Site may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site and Services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via the contact form on this website.

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By using our Site and Services, you acknowledge that you have read and understood this Privacy Policy.